Bernie Swint
Enterprise AI Transformation
Organizational Design & Workforce Strategy

Bernie Swint

Helping organizations translate strategy into measurable business outcomes through AI adoption, organizational effectiveness, executive consulting, and workforce transformation.

⚡ 62% Faster Time-to-Proficiency 📈 43% Enterprise Adoption 💰 $200K Cost Avoidance 🏆 20+ Years Leading Enterprise Change
Explore Enterprise Transformations Let's Connect
About Me
Built on ground-level insight,
scaled to enterprise impact

I started my career on the frontline, in retail, business sales, and customer care. That foundation gave me something most enterprise strategists don't have: a ground-level understanding of how organizations actually work, where friction lives, and what it takes to move people through real change.

Over more than two decades at T-Mobile, I've grown into an enterprise transformation leader. I partner with executives to solve complex organizational problems, design governance structures that scale, lead AI adoption initiatives, and build workforce strategies that stick long after the project closes.

The problems I'm drawn to most sit at the intersection of people, technology, and organizational design. I've led AI-enabled content transformations, built cross-functional operating models, and delivered enterprise programs that moved measurable business outcomes. I believe AI should make people more capable, and that the hardest part of any transformation is the human side.

I'm looking for my next challenge with an organization where executive partnership, organizational effectiveness, and responsible AI adoption are taken seriously.

Leadership Principles

Put people first. Business results follow.
Influence through trust, credibility, and integrity
Build solutions with stakeholders, not for them
Technology enables transformation. People make it sustainable.
Align organizations through shared purpose and accountability
Educate. Motivate. Remind.
My Story
What Drives Me

I am a husband and a father first, and everything else comes after that. A lot of what I know about patience, showing up, and genuinely investing in people came from home long before it ever showed up in my work.

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Husband & Father
Family is the most important thing in my life. The people I love most are my greatest source of motivation, perspective, and joy.

My family and I love to travel. Getting out of our routine and into somewhere new is one of our favorite things to do. Our kids are always ready for a new adventure, and they keep us curious and remind us to embrace every moment. It keeps us grounded as a family and always comes with at least one story worth telling for years.

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Traveler & Experience Seeker
My family and I travel whenever we can. New places, new experiences, and always a good story to bring back home.

In 2006, I was diagnosed with thyroid cancer. I'm happy to say I've been cancer-free for nearly 20 years. That experience changed my perspective on time and reminded me to be intentional about how I spend it. I support organizations working on cancer research, and I'm grateful every day for my health and for the work I get to do.

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Cancer Survivor & Cause Supporter
Nearly 20 years cancer-free. I proudly support organizations working on cancer research and don't take a single day for granted.
Life Outside the Office
Family, Travel & the Good Stuff
Portfolio
Signature Enterprise Transformations

A selection of large-scale initiatives designed and led from strategy through adoption, each anchored in executive partnership, governance, and measurable business outcomes.

Enterprise Learning Transformation

Trainer University

Enterprise Facilitation Operating Model

Designed and launched Trainer University, an enterprise facilitation governance model that standardized instructional quality, certification, coaching, and executive accountability across Consumer and Corporate Learning. Established consistent delivery standards, embedded governance into operational processes, and created a scalable operating model that accelerated workforce readiness while improving leadership accountability.

Reduced employee time-to-proficiency from 8 months to 3 months
Achieved 100% enterprise adoption of the standardized facilitation model
Standardized facilitator certification, coaching, and governance
Created a sustainable enterprise operating model for facilitator excellence
Enterprise AI Enablement

Synthesia Enterprise Launch

Enterprise AI Governance, Adoption & Content Transformation

Led the introduction of Synthesia as an enterprise AI capability, establishing the governance, security standards, branding guidelines, and production framework required for responsible adoption across the learning organization. Partnered with Procurement, Information Security, IT, Legal, and executive leadership to create scalable operating standards that enabled AI-powered content creation while maintaining enterprise quality and compliance. Pathfinder served as one of the first large-scale implementations, validating the business case, identifying approximately $200K in projected production and travel cost avoidance, and accelerating broader enterprise adoption.

Reduced AI content production timelines from 12 months to 5 months
Identified approximately $200K in projected production and travel cost avoidance
Established enterprise governance for responsible AI adoption and scalable production
Influenced Synthesia product enhancements through direct vendor collaboration
Created the foundation for enterprise-wide AI-enabled learning content development
Organizational Effectiveness

Total Experience Department

Cross-Functional Alignment & Executive KPI Governance

Partnered directly with executive leadership to design and operationalize a new cross-functional organization connecting Retail, Engineering, and Customer Care. Established governance, shared performance measures, and executive operating rhythms that strengthened organizational alignment, improved accountability, and enhanced the customer experience across multiple business units.

Improved cross-functional alignment and executive accountability
Operationalized shared KPIs across Retail, Engineering, and Customer Care
Supported improved customer retention and revenue performance
Reduced executive escalations through stronger governance and accountability
Enterprise Product Launch

T-Mobile Fiber

Enterprise Readiness & Workforce Transformation

Led enterprise operational readiness for the national launch of T-Mobile Fiber across Customer Care, Retail, and Virtual Retail organizations. Coordinated workforce enablement, technology adoption, stakeholder alignment, and execution planning to prepare thousands of employees for a new operating model under aggressive launch timelines.

Achieved 76% First Call Resolution within the first 90 days
Delivered 43% technology adoption against a 40% enterprise goal
Enabled successful enterprise launch across multiple business functions
Established a repeatable framework for future enterprise product launches
Workforce Strategy

Enterprise Onboarding Transformation

Onboarding Governance & Workforce Readiness

Designed the enterprise governance framework supporting EnBoarder implementation, creating communication workflows, accountability structures, and operational standards that transformed onboarding into a measurable enterprise capability. Simultaneously led a large-scale workforce transformation that prepared thousands of frontline employees to support new technologies and customer experiences across multiple locations.

Achieved 90%+ onboarding governance compliance
Accelerated workforce readiness across multiple business units
Built governance structures that remained in place beyond implementation
Established a scalable model for future enterprise workforce transformations
Impact
By the Numbers

Measurable enterprise outcomes delivered across AI adoption, organizational effectiveness, and workforce transformation.

8mo → 3mo
Time-to-Proficiency
Reduced employee time-to-proficiency from 8 months to 3 months through enterprise facilitation governance redesign.
12mo → 5mo
AI Content Production
Reduced AI content production timeline from 12 months to 5 months while avoiding ~$200K in travel costs.
90%+
Onboarding Governance Compliance
Achieved 90%+ enterprise onboarding governance compliance across all facilitation populations.
43%
Technology Adoption
Delivered 43% enterprise technology adoption against a 40% organizational goal across complex multi-system environments.
76%
First Call Resolution
Enabled T-Mobile Fiber launch achieving 76% First Call Resolution within 90 days of go-live.
$200K
Cost Avoidance
Avoided approximately $200K in travel and production costs through AI-enabled enterprise content strategy.
Career Journey
20 Years of Progressive Leadership
2024 – Present
Senior Instructional Design Manager
T-Mobile · Enterprise Learning & Development
Delivered 62% reduction in employee time-to-proficiency. Achieved 100% enterprise adoption of a redesigned facilitation operating model. Reduced AI content production from 12 months to 5 months, avoiding ~$200K in costs. Enabled T-Mobile Fiber launch at 76% First Call Resolution within 90 days. Led AI-enabled content transformation using Synthesia and 2nd Nature. Partnered with senior executives to govern enterprise-wide capability programs including LEAD leadership development.
AI Transformation Enterprise Governance Operational Readiness Leadership Development Executive Partnership
2019 – 2024
Program Manager | Leadership Development & Organizational Effectiveness
T-Mobile · Enterprise Operating Services
Achieved 90%+ enterprise onboarding governance compliance through Enboarder platform implementation and governance design. Partnered directly with COO and SVP stakeholders to operationalize shared KPI frameworks and cross-functional accountability structures across three major business units. Served as organizational consultant to large leadership communities, diagnosing cultural and performance gaps and delivering executive recommendations that shaped behaviors, processes, and engagement at scale.
Organizational Effectiveness Change Management Executive Alignment Platform Implementation Workforce Strategy
2005 – 2019
Operational Leadership | Customer Care, Retail & Business Sales
T-Mobile · Retail, B2B & Customer Care
Built a 14-year operational foundation across Retail, Business Sales, and Customer Care. Rose through progressively responsible leadership roles with accountability for customer experience, sales performance, and talent development. As a Customer Care Team of Experts Manager, achieved the highest leadership promotion rate among peer managers and built a development-first culture grounded in Gallup Strengths. This ground-level experience across multiple channels continues to inform enterprise strategy today.
People Leadership Talent Pipeline Retail & B2B Customer Care
Core Capabilities
What I Bring to an Organization
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Enterprise AI Transformation

AI Adoption StrategyResponsible AI Governance AI-Enabled Content StrategyHuman-Centered AI Design Cross-Functional AI EnablementExecutive AI Alignment
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Organizational Effectiveness & Design

Organizational DesignOperating Model Development KPI OperationalizationAccountability Framework Design Business Process ImprovementOrganizational Alignment
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Executive Consulting & Influence

Executive CommunicationsStakeholder Management Governance FacilitationConsensus Building Risk Mitigation & EscalationPolitical Navigation
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Change Leadership & Workforce Strategy

Change Management & AdoptionWorkforce Transformation Succession & Workforce PlanningTalent Pipeline Building Performance ConsultingCapability Development
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Enterprise Program Leadership

Program & Portfolio ManagementEnterprise Governance Design Operational ReadinessLaunch Strategy & Planning Executive Decision SupportCross-Functional Leadership
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Leadership Development & Capability Building

Leadership Development ProgramsCoaching & Facilitation Enablement StrategyOnboarding Strategy Learning Technology ImplementationKnowledge Management
AI Practice
Enterprise AI Transformation

Practical AI adoption at enterprise scale, grounded in responsible governance and human-centered design.

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AI Adoption & Enablement

Synthesia AI Video Production OpenAI Enterprise Integration Claude AI Applications AI-Enabled Coaching (2nd Nature) Percipio Conversational AI Human-Centered AI Adoption
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Responsible AI Governance

AI Governance Frameworks Cross-Functional AI Oversight Executive Stakeholder Alignment Ethical AI Implementation Risk Assessment & Mitigation AI Policy Development
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AI-Enabled Content Strategy

Enterprise Content Transformation AI Production Pipeline Design Cost Avoidance Strategy Scalable Content Architecture Quality Assurance Frameworks Multi-Platform Deployment
Platforms & Tools
Technologies
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AI

OpenAIClaudeSynthesia 2nd NaturePercipio AI
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Platforms

Workday LearningEnboarder Cornerstone LMSArticulate 360 · Rise Magenta U
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Collaboration

SharePoint · Microsoft 365Asana · Workfront SmartsheetSlack Adobe Creative Cloud
Education & Certifications
Credentials & Formal Training

Education

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Bachelor of Arts, Organizational Leadership
University of Arizona

Certifications

Prosci Change Management Certification
Gallup Certified Strengths Coach
Franklin Covey Certification
ATD Executive Consulting Certification
EQ-i Certified Instructor
Recognition & Awards
Recognized by Peers, Leaders & Partners

Recognition from peers, partners, and leaders at every level across 20 years.

🏆 PEAK Award Winner · 3x
PEAK Award Nominee · 7x
🏅 Winner's Circle · National
⭐ High Impact Award · June 2025
Consumer Training Delivery Transformation Award
Total Experience Champion
InCrowd Award · 2x
Multiple Regional & HQ Leadership Recognitions
PEAK Award Nominee · 7x
🏅 Winner's Circle · National
InCrowd Award · 2x
High Impact Award · June 2025
Consumer Training Delivery Transformation Award
Total Experience Champion
Multiple Regional & HQ Leadership Recognitions

Awards Banquet

Awards banquet photo 1
Awards banquet photo 2
I could not be more proud of the Women's Leadership Summit last week, but especially how hard you worked to make it happen and how you showed up. I'm truly in awe. Thank you for being you. You are appreciated!
Ryan Haskell · Senior Vice President, Channel Enablement
Huge kudos to Bernie from L&D Design! In record time, including a holiday weekend, he re-designed the T-Lens training to be sharper, audience-relevant, and immediately usable. He absorbed a firehose of feedback with grace, asked smart follow-ups, and integrated every change in a way that felt natural and intentional. Watching him collaborate while his work was being dissected was a masterclass in growth mindset and customer focus. This is T-Mobile magic in action.
Thomas Martin · Director, Retail Operations
Bernie, your share-out on the Leading Frontline Leaders cohort was nothing short of impressive. You fully embodied Act Like an Owner in the way you approached your work with intention and strategy. Your clarity and confidence also reflected what it means to be part of One Team, Together. Thank you for the excellence and energy you brought to that session — it truly stood out.
Therass Brooks · Director, Channel Enablement
Your ability to champion change and remain open to evolving your thinking has been a standout strength. These initiatives moved quickly, often with competing priorities and diverse stakeholder input, yet you managed to navigate those dynamics with focus and composure. What I value most is your unwavering dedication to our leaders. You keep their needs at the center of every solution.
Marissa Johnston · SRM, Channel Enablement
Bernie, your contributions to the Virtual Retail Associate Coach Onboarding were nothing short of outstanding. The Observation Guide you created and the daily debrief questions you designed gave our ACs practical tools to reflect, grow, and apply their learning. You turned concepts into actionable resources and ensured the onboarding had both structure and depth. Thanks for your partnership, keep up the great work!
Marc Sisneros · Director, Care Operations
I really appreciate you taking on the stretch assignment to help me prepare executive content. You totally get it and are truly gifted at what you do. Please accept this small token of appreciation for your efforts. Your hard work and quick turnarounds are not lost on me at all!
Will Whitehead · Sr. Director, T-Mobile for Business
Thank you Bernie for all that you do to support the Hellcats! You are responsive, driven, and just all around AMAZING! I cannot imagine ANYONE that could ever do this role better than you! No matter the day or time you are always there to lend a hand or offer advice. Thank you again!
David Miller · Director, Retail Operations
Bernie, your work on the redesign of Trainer University is nothing short of inspiring. You led with strategic foresight, proactively engaged cross-functional partners, and kept the learner experience at the heart of every decision. Your ability to turn vision into action reflects how we Create Happy Customers and Connect the Vision. Thank you for your ownership, collaboration, and for driving excellence in a way that embodies our Un-carrier spirit.
Therass Brooks · Director, Channel Enablement
I was impacted by layoffs and applied for many positions that I did not get. Bernie had to call and let me know I did not get a position but encouraged me and offered to help. More importantly, he encouraged, provided hope, and kept me smiling throughout this time in my life. I am happy to say I was able to find a new position at T-Mobile and cannot thank Bernie enough.
Allison Williams · SRM, Retail Operations
Bernie, I know I've told you before, but after watching your storyboard come to life this past week, I have to say it again — thank you. The training was a hit. The content was spot on, and every one of those future leaders grew with each role play you so thoughtfully built into the program. Thank you for carefully curating exactly what we needed. You did an outstanding job.
Ruth Delgado · SRM, Go-to-Market Operations
His commitment to future-ready thinking and elevating the art of facilitation is reflected in the updated TU design. He embedded forward-thinking facilitator behaviors, hands-on application, and modern learning strategies that will better equip our trainers to meet the evolving needs of both our learners and the business. TU is now stronger, smarter, and more impactful.
Isha Lo · SRM, Channel Enablement
Your enthusiasm is infectious! You were absolutely outstanding, and the class thoroughly enjoyed the wealth of knowledge and advice you shared. Creating and updating a lengthy roster with minimal guidance showcased your exceptional skills. You absolutely rocked it, and your abilities are truly remarkable!
T-Mobile · Channel Enablement Team
How I Lead
Leadership Philosophy

I believe technology should make people more capable, not replace them. My work focuses on helping organizations translate strategy into practical ways of working that strengthen leaders, empower employees, and create measurable business outcomes. The most powerful transformations I have been part of were not the ones with the biggest budgets or the most sophisticated tools. They were the ones where leaders got genuinely aligned, people felt equipped rather than managed, and the change outlasted the project that launched it.

Let's Connect
Open to What's Next

I'm open to senior leadership roles in Program Management, Organizational Effectiveness, Learning and Development, and Workforce Transformation. If you think there's a fit, I'd love to connect.

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